General Terms and Conditions


These Terms & Conditions for delegates apply to every person registering as a regular delegate for the 29th Congress of the European Association of Tissue and Cell Banks (EATCB 2021 – Virtual Congress), to be held virtually (hereafter referred to as “the congress”), organised by the Wiener Medizinische Akademie GmbH (hereafter referred to as “the congress organisers”).

All references to a date or a deadline, mentioned in these terms and on other conference documents, refer to the Central European Time Zone (CET/CEST).

Conference Fees

All participants will have to pay the fee mentioned in the registration to be granted access to the virtual platform. Participants paying through bank transfers will only be granted access to the platform once the payment has been received by the EATCB Congress organisers. Bank payments will be possible only until October 4, 2021.

Congress registration

To register for the congress, an account needs to be created on the event registration platform. Only fully completed and paid online registrations will be accepted.

Once the payment has been received, an invoice will be sent to your contact email address.

The registration fee includes access to all virtual congress sessions (live and on-demand), industry sessions, sponsor pages and e-Poster pages. All sessions will be available as on-demand sessions for registered participants until December 23, 2021. The congress organiser cannot guarantee a steady access to all virtual sessions.

The registration fee includes 20% of Austrian VAT.

Methods of payment

Payments should be made in advance, using a credit card or by bank transfer.
All bank fees and money transfer costs must be paid by the transmitter. Please indicate the invoice number as well as the delegate’s full name as a reference on all bank transfers. Due to the nature of the virtual congress, payments through bank transfer will only be possible until October 4, 2021. Please note that if you select bank transfer as your payment method the payment will need to reach the congress organiser’s bank account by October 8, 2021 in order to ensure access to the virtual congress platform. If your payment is received after October 8, 2021 we cannot guarantee timely access to the virtual congress platform. Participants that selected bank transfer as their preferred payment method can always ask the congress organiser to change their payment method to credit card.

Cancellation policy

Notice of cancellation (e.g. in case of sickness, lack of funding or any other personal reasons) must be made in writing by email to the EATCB Congress Office. The notification must include all relevant information regarding the bank account to which a possible refund may be remitted. The cancellation will not be effective until a written acknowledgement from the EATCB Congress Registration Department is received. Registration fees may be refunded as follows:

Written cancellation received:

– until September 27, 2021: 100% refund
– between September 28 and October 11, 2021: 50% refund
– after October 11, 2021: No refund

The date of the email receipt will be the basis for considering refunds. Please indicate your bank details on your written cancellation. Refunds will be made after the congress.

In the case of over-payment or double payment, refund requests must be made in writing and sent to the EATCB Congress Registration Department, by email.

No refunds will be granted for unattended events or early termination of attendance, in case of cancellation of speakers, problems or disruptions in the virtual platform where the sessions are being streamed or any other incidents during the virtual congress, which are beyond the control of the congress organisers.

By registering to the EATCB 2021 – Virtual Conference participants agree that neither the organising committee nor the congress office assume any liability whatsoever. Cancellations made after the deadline (October 11, 2021) cannot be refunded for any reason.

Functionality of the virtual congress platform

The congress organiser’s subcontractors provide a high level of availability of their network, cannot however give any guarantee that their network will operate without any interruptions or malfunctions.
No assurances or guarantees can be given about the availability, quality, operation or support services for data traffic, on the networks, or lines of the participant’s Internet provider.
The congress organiser is not liable if the provision of the services is interrupted, partially restricted, or impossible as a result of force majeure. Force majeure is for example considered natural phenomena of significant intensity (avalanches, floods, etc.), conflicts, terrorism, strikes, unexpected official restrictions, power cuts, computer viruses, worms, Trojan horses etc.

Cancellation of the virtual congress

In the event that the virtual congress cannot be held or is postponed due to events beyond the control of the congress organisers (force majeure) or due to events which are not attributable to wrongful intent or gross negligence of the congress organisers, the congress organisers cannot be held liable by participants for any damages, costs, or losses incurred, such as transportation costs, accommodation costs, costs for additional orders, financial losses, etc.

Under these circumstances, the congress organiser reserves the right to either retain the entire registration fee and to credit it for a future congress, or to reimburse the delegate after deducting costs already incurred for the organisation of the congress and which could not be recovered from third parties.

Modification of the programme

The congress organiser reserve the right to modify the programme. No refunds can be granted in case of cancellation of speakers during the virtual congress which are beyond the control of the congress organisers.

Photographs & Video Streaming

The congress organiser may without the further consent of the participants use and release pictures and videos taken during the virtual congress for reports of the congress and/or in future marketing materials. By registering to this virtual congress attendees agree that photographs or sound or video recordings taken during the virtual conference that could include recognizable images or voices of those in attendance may be posted on the congress website. All recordings are treated sensitively and discreetly. Names will not be published. The congress is held in a public virtual space, therefore we do not prohibit participants, exhibitors, sponsors, or news organisations from photographing, video or audio-taping some of the virtual congress activities. The congress organiser reserves the right to use images taken at the virtual congress with your photograph and/or likeness on social media and/or in future marketing materials. The organiser is NOT responsible for individual attendee’s use of your image or likeness.

Data protection and sharing of contact details

Personal data
The protection of your data and the observance of your right of informational self-determination with regard to the collection, processing and use of your personal data are important to us.
The WMA GmbH will collect and store all personal data for the preparation and execution of the 29th Congress of the European Association of Tissue and Cell Banks. In accordance with data protection and other applicable laws, sensitive data will be deleted after the congress, whereas personal data, payment history and correspondence will be stored for the period prescribed by law (currently 7 years).
As a rule the WMA GmbH will not store any credit card data.

Further use of your data:

Your consent provided, the organiser will contact you with regular newsletters ahead and during the meeting (e.g. ‘Daily News’, information about the congress), with an invitation to complete a post congress survey after the congress, as well as with annoucements of future EATCB congresses. You may unsubscribe of these mailings at any time, this will not affect official correspondence from the congress secretariat.

Emailings on behalf of third parties
Consent provided, the organiser periodically performs e-mailings to delegates on behalf of third parties regarding activities at the congress or other communications, which may be of interest to professionals in the field (e.g. information on idustry sessions). Email contact details of delegates will not be passed on to third parties in this context.
You may unsubscribe of these e-mailings at any time, this will not affect official correspondence from the congress secretariat.

Lead retrieval system
By regsitering to the conference, you agree to share your contact information with the companies in whose industry session or sponsor page you visit. This information contains name, last name, and country as provided during the registration process.
The organisers ask for your permission to pass on the data to the companies during registration. Please note that, should you opt-out at the time of registration, but decide to access the industry session or sponsor page during the virtual congress, your data will be shared with the sponsor and overrule the original opt-out. The sponsors will only be able to contact you through the virtual congress platform.
Please do report any misuse of the lead retrieval to the congress organiser.

Our full Data Protection policy can be found here.


The congerss organisers shall be held liable in the framework of a duty of care as a respectable businessman according to statutory provisions. The liability of the congress organisers – for whatever legal reason – shall be limited to intent and gross negligence. The liability of commissioned service providers shall remain unaffected by this. The delegate shall take part in the virtual congress at his/her own risk. Oral agreements shall not be binding if these have not been confirmed in writing by the EATCB congress organiser.

Fulfilment and jurisdiction

The terms of this contract shall be fulfilled in the EATCB 2021 virtual congress, in the event of any legal claims arising from either party, Vienna, Austria shall be the sole court of jurisdiction.

General Terms and Agreements as per March 17, 2021.